Customer Support/Virtual Assistant/Jotform Specialist

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

February 1st, 2025 (4 days ago)

Member Since

March 31st, 2017

Profile Description

Hi there! I am Upgrade to see actual info and I have been working as a General Virtual Assistant for the past 10 years. Although I specialize in customer service, I also do admin support tasks. I have worked with various businesses such as an online form provider, an SEO company, Shopify Dropshipping stores, Amazon private label brands, and other e-commerce stores such as Upgrade to see actual info and Upgrade to see actual info. I have excellent verbal and written communication skills. I am highly organized and detail-oriented. I enjoy learning new things and I work with minimum to no supervision.
I am available 40 hours a week or as needed.

WHAT I OFFER AS CUSTOMER SUPPORT:
-Prompt and efficient phone, email, and chat support.
-Address and resolve customer issues in a professional and timely manner.
-Process orders and transactions.
-Customer feedback collection and analysis.
-Client account management.
-Troubleshoot technical problems.
-Respond to customer reviews.

WHAT I OFFER AS VIRTUAL ASSISTANT:
-Onboarding Specialist
-Lead Specialist
-Appointment Setter
-Create and schedule social media posts.
-Inventory forecasting and management
-Influencer outreach
-Product Research
-Review management
-Shopify store set-up
-Comprehensive product research on profitable items in the market.
-Create listings and monitor product listings.
-Create and Monitor Facebook Ads
-Social media moderation
-Content writing

HOW I CAN HELP WITH JOTFORM:
-Create online forms and apps
-Form Calculations
-Conditional Logic
-Create Workflows
-CRM Integrations

PROFICIENT IN:
-Microsoft Office
-Google Workspace
-Asana
-Jotform
-FreshDesk
-Zendesk
-HelpScout
-Oracle
-Olark
-GrooveHQ