Overview
Looking for full-time work (8 hours/day)
at $11.00/hour ($1,936.00/month)
Bachelors degree
Last Active
December 17th, 2024 (yesterday)
Member Since
March 29th, 2017
Profile Description
• Introduce Service Desk structure based on the Generalist Model
• Introduce support processes and procedures using ITIL guidelines
• Introduce support to client assignment principles and responsibility structure for support requests based on category, skill, location, availability.
• Introduce workflow documents and procedures to support clients via onsite and remote support methods in line with Naverisk Job type and categorys
• Utilise the support documents that are in place i.e. Site Documentation, User/Password/Email/Office365/Build Sheets, 3rd Party application support
• Strengthen BAU activities. Monitoring and Management of alerts, Monthly Client System checks
• Introduce Knowledge Base system
• Introduce scheduling practices for general support, upgrades and projects so bookings are 1 week ahead.
• Introduce escalation processes
• Strengthen
client communication and ticket management
• Training Deliverables for support staff
Top Skills
Other Skills
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Metro Manila
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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