Profile Description
Construction and Project Operations Manager
Responsibilities:
Project and Financial Management:Manage project workflows using Acculynx, tracking job statuses (approved, completed, invoiced).Oversee day-of-build collections, ensuring payments are Upgrade to see actual infond QuickBooks payment links and process financial transactions.Coordinate with project managers regarding next steps and requirements.Provide homeowners with support before, during, and after project builds.Follow up with project managers to collect payments and resolve issues.Handle final invoicing, apply deductions, and send final invoices with payment links.Customer Service and Follow-Up:Monitor inbound emails for sales and accounting inquiries, resolving issues Upgrade to see actual infond reminders, referral programs and encourage homeowners to leave reviews.Answer phone calls and manage customer inquiries professionally.Clean up and follow up on lead statuses to maintain an organized pipeline.Requirements:Proficient in Acculynx (or similar CRM), QuickBooks, Slack, and Gmail.Familiar with insurance claim paperwork (preferred).Excellent multitasking, organizational, and communication skills.Strong English proficiency with minimal accent.Customer-oriented mindset, capable of engaging homeowners and project managers.Ability to adapt to new software tools and learn quickly.5+ years in project management, operations, and customer service.Willing to work in the Central Time Zone; roofing industry experience is a plus.
E-Commerce Account Operations Manager & Platforms
Process Executive
Duties and Responsibilities:
Account Management:Managed health, performance, and seller levels on Amazon, Walmart, eBay, Etsy, Faire, Macy’s, Target Plus, Wayfair, and Shopify.Provided excellent customer service to ensure satisfaction and retention.Created and optimized product listings, processed orders, and managed feedback, returns, and Upgrade to see actual infoventory Management & Data Transfer:Monitored inventory performance and transferred data across multiple platforms.Support & Issue Resolution:Resolved account issues by contacting seller support, opening cases, and managing reimbursements.Procurement & Order Management:Created purchase orders, wholesale orders, and invoices, and coordinated with vendors and suppliers.Managed shipments using Amazon Seller Central and third-party logistics platforms.Listing Optimization & Pricing:Conducted keyword research and optimized listings to improve visibility.Managed dropshipping operations and repriced SKUs to maintain profitability.Administrative Tasks & Team Collaboration:Responded to emails, scheduled meetings, and managed the daily calendar.Collaborated with teams to enhance e-commerce processes and drive continuous improvement.Adapted to evolving company needs with flexibility and initiative.Tools and Software:Productivity: Google Docs, Google Sheets, Gmail, Microsoft Word, Excel, Adobe AcrobatE-Commerce Platforms: Amazon, Walmart, eBay, Shopify, Wayfair, Etsy, Faire, Target Plus, Macy’sInventory & Order Management: ShipStation, RestockPro, Listing Mirror, GoFlow, Seller ChainFinance & Accounting: QuickBooks, OdooProject Management: Airtable, Asana, SlackSecurity & Password Management: LastPass
Real Estate Acquisition Manager
Duties and Responsibilities:
Pre-screened leads for motivated sellers and potential buyers.Managed leads via phone, email, text, and Facebook Messenger.Added validated leads to CRM and scheduled appointments with sellers and buyers.Conducted market analysis and followed up with Upgrade to see actual infot up property searches for buyers.Tools and Software:Office & Communication: Google Sheets, Docs, Gmail, WhatsApp, Google CalendarDialing Systems: Mojo Dialer, RingCentral, XenCall, Call ToolsCRM Platforms: Follow Up Boss, KV Core, REI Pro, Podio, Zoho, WiseAgentMarket Analysis Tools: Propstream
Project Manager
Duties and Responsibilities:
Conducted web research with experience in Shopify, Amazon, and eBay.Managed inventory reporting, purchase orders, and stock management.Sourced products, managed dropshipping, and repriced SKUs to ensure profitability.Responded to emails, scheduled meetings, and managed the calendar.Participated in online marketing campaigns.Provided customer service across e-commerce platforms like Amazon, Shopify, and Walmart.Tools and Software:Communication: Gmail, Yahoo Mail, Google Docs, Sheets, >SkypeRemote Access: Upgrade to see actual info, RemotePCE-Commerce Platforms: eBay, Walmart, Shopify, Amazon, Alibaba, AliExpressOrder Management: SellerCloud, Upgrade to see actual infoProject Management: Trello, Week PlanMarket Research: Jungle ScoutOther Tools: GoDaddy
Team Lead Operations / Quality Analyst
Duties and Responsibilities:
Created an inspiring team environment with open Upgrade to see actual infot clear goals, delegated tasks, and monitored performance.Provided coaching, identified training needs, and motivated teaUpgrade to see actual infombers.Managed day-to-day operations, reporting on metrics and team performance
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