ECommerce Virtual Assistant | Executive Assistant | CSR

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 22nd, 2024 (4 days ago)

Member Since

March 20th, 2017

Profile Description

Glimpsing for an expert eCommerce Virtual Assistant?
 You are looking at the right profile!

I am a proficient virtual assistant who has been supporting global e-commerce stores (Dropshipping, Retail, and Print-on-Demand). Immersing, and highly motivated customer service professional with 4 years of experience in the Hospitality industry.

 - Customer Support for E-commerce stores
- Answering Emails (Zendesk and Freshdesk)
- Chat (Tawk.to, LivechatINC, Freshdesk Livechat)
- Social Media Management & Moderation
- Orders Checking, Uploading tracking numbers (Shopify, Woocommerce, PrestaShop)- Coordinating with Suppliers
- Returns and Refunds- Handling disputes- Zip code errors
- Error in preparations

 * Executive Assistant Work

- Email Management
- Scheduling
- Data Entry
- G-suite (Google Docs, Google Sheets, etc.)
- Microsoft Office (Word, Excel/ CSV files, Outlook, etc.)
- Collecting emails and contact information
- LinkedIn Research
- Internet Research
- File Conversion (PDF to Excel/Word)
- Facilitation Meetings and Events
- Calendar Management
- Aim for internal and external communications, presentations, and reports
- Excellent clerical ability
- Any other related tasks

 * Leadership, Training, and Management
- Quality Assurance
- Product Training
- Process Docs Creation
- Team Management
- Coaching

* I manage/Respond to all emails and interactions over the company’s social media platforms (Facebook and Instagram) 
* I interact with customers, with the understanding of being the voice of the business to help maintain high levels of customer satisfaction
* I provide accurate and timely information to all customers.
* I convert irate customers into brand champions and ultimately improve their overall service experience.
* Identifying any possible issues that may result in negative brand exposure and bringing these to the attention of management.
* I remove any post that contains inappropriate language and other inaccurate/offensive content.
* Any other corresponding task/duty as directed by the client/management

Some of the Tools I use:
- Microsoft Office
- Business suite
- Dropbox
- Google Suite
- Zendesk
- Giorgias
- Freshdesk
-Freshchat
- Hivedesk
- Skype
- Canva
- PicMonkey
- Asana
- Trello
- Todoist
- Woocommerce
- Shopify
- Slack
- Upgrade to see actual info
- Zoho
- PrestaShop
-Tawk.to (for live chat)
-PrestaShop