ECommerce Virtual Assistant | Executive Assistant | CSR

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

February 5th, 2025 (today)

Member Since

March 20th, 2017

Profile Description

Glimpsing for an expert eCommerce Virtual Assistant?
 You are looking at the right profile!

I am a proficient virtual assistant who has been supporting global e-commerce stores (Dropshipping, Retail, and Print-on-Demand). Immersing, and highly motivated customer service professional with 4 years of experience in the Hospitality industry.

 - Customer Support for E-commerce stores
- Answering Emails (Zendesk and Freshdesk)
- Chat (Tawk.to, LivechatINC, Freshdesk Livechat)
- Social Media Management & Moderation
- Orders Checking, Uploading tracking numbers (Shopify, Woocommerce, PrestaShop)- Coordinating with Suppliers
- Returns and Refunds- Handling disputes- Zip code errors
- Error in preparations

 * Executive Assistant Work

- Email Management
- Scheduling
- Data Entry
- G-suite (Google Docs, Google Sheets, etc.)
- Microsoft Office (Word, Excel/ CSV files, Outlook, etc.)
- Collecting emails and contact information
- LinkedIn Research
- Internet Research
- File Conversion (PDF to Excel/Word)
- Facilitation Meetings and Events
- Calendar Management
- Aim for internal and external communications, presentations, and reports
- Excellent clerical ability
- Any other related tasks

 * Leadership, Training, and Management
- Quality Assurance
- Product Training
- Process Docs Creation
- Team Management
- Coaching

* I manage/Respond to all emails and interactions over the company’s social media platforms (Facebook and Instagram) 
* I interact with customers, with the understanding of being the voice of the business to help maintain high levels of customer satisfaction
* I provide accurate and timely information to all customers.
* I convert irate customers into brand champions and ultimately improve their overall service experience.
* Identifying any possible issues that may result in negative brand exposure and bringing these to the attention of management.
* I remove any post that contains inappropriate language and other inaccurate/offensive content.
* Any other corresponding task/duty as directed by the client/management

Some of the Tools I use:
- Microsoft Office
- Business suite
- Dropbox
- Google Suite
- Zendesk
- Giorgias
- Freshdesk
-Freshchat
- Hivedesk
- Skype
- Canva
- PicMonkey
- Asana
- Trello
- Todoist
- Woocommerce
- Shopify
- Slack
- Upgrade to see actual info
- Zoho
- PrestaShop
-Tawk.to (for live chat)
-PrestaShop