Customer and Technical Support / Social Media Manager 

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

November 23rd, 2024 (yesterday)

Member Since

March 19th, 2017

Profile Description

I'm actively looking for a new role as an Experienced or Senior Customer Service Specialist, preferably in the e-commerce industry. I appreciate any connections, advice, or opportunities you can offer. If you are in search of dedicated remote Customer Service, let's connect! I am eager to contribute my skills and expertise to your organization's success.
I am a Filipino customer service specialist with over 10 years of experience, both in corporate and work-from-home setups. I specialized mainly in:- CUSTOMER SUPPORT for e-commerce or drop shipping companies and subscription businesses, and,- SOCIAL MEDIA MANAGEMENT (I manage comments and messages on Facebook, Instagram, and Twitter)
The majority of my home-based experience is focused on email support. But recently, I experienced again responding to customers through phone calls and live chats. I have experience using ZENDESK, SHOPIFY, AMAZON SELLER CENTER, ACUMATICA, SLACK, SKUBANA, SUPPORT SYNC, and BASECAMP. I look up order details, process reships and refunds, look up tracking information, send invoices, troubleshoot, and handle PayPal disputes, all via email. At the same time, I build sustainable relationships and trust with customer accounts through open and interactive communication.
Other tasks include order management and fulfillment and Facebook page or social media management.
I have my laptop with 8GB Installed RAM. My internet connection is PLDT with up to 100 MBPS download and upload. I have my workspace at home where I can work comfortably and quietly. 


SKILLS ACQUIRED: 

*Knowledgeable in Zendesk, Shopify, Re:Amaze, Slack, SupportSync, Skubana, Basecamp, Groove HQ, FrontApp, Dropbox, MS Office, Outlook, Google Inbox, GDrive, VPS,

*Strong customer service support via email/chat and phone especially in dropshipping

*Strong analytical and problem-solving skills

*Strong knowledge in computer applications

*Language Proficiency in English and Filipino (oral and written)

*Ability to work in a team environment

*Ability to multi-task and organize workload

*Ability to work under intense pressure and deadlines

* Follow instructions and learn new skills hastily