Experienced Airbnb & OTA Vacation Rental Manager

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 13th, 2024 (yesterday)

Member Since

March 15th, 2017

Profile Description

I've been in the Short-Term Vacation Rental industry for nearly a decade and in US Multi-Family and Senior Leasing for 2 years. 

Over the years, I have learned that delivering top performance in the short-term rental market requires more than just a listing and flat-rate pricing. This is why I have focused on understanding the market, mastering marketing and distribution, and analyzing data to deliver above-the-market performance to my clients.

I have worked for some of the top US, UK, and AU vacation rental management companies, pioneering and helping them grow their business. I pride myself in constantly expanding my knowledge on vacation rentals with active membership with VRMB, backed up by a KTN Training (Kennedy Training Network) when I worked for Sextant Stays (now Roami), a brief training about  EOS (Entrepreneurial Operating System) and recently attended Guesty's GuestyVal Conference last Upgrade to see actual info 2023 in Tel Aviv, Israel!

In addition, over the years of experience, I have immense knowledge of different property management software like Guesty, Streamline VRS, IGMS, Smoobu, Track, OwernerRez, and many more! I also specialize in damage claims, listing management, and review disputes. 

I have extensive experience with different market distribution channels like Airbnb, VRBO (HomeAway), Upgrade to see actual info, Expedia Group, Plum Guide, Airbnb's Hotel Tonight, Rental's United, BookingPal, TripAdvisor, Whimstay, OceanBeds, Homes, and Villas by Marriot, Siteminder, Hopper and Google Vacation Rentals.

Here are some of the responsibilities I'm able to do as a Vacation Rental Manager· · Guest communications - Email, Phone, and Live Chat
· Property onboarding· Owner onboarding
· Property distributions and listing development
· Booking and payment management through Stripe, GuestyPay, Upgrade to see actual info or Lynbrook
· Vendor correspondence and oversight (housekeepers, maintenance, pool companies, etc)· Property listing SEO and optimization
· Supplies and logistics management
· Market channel distributions (Airbnb, VRBO, Upgrade to see actual info, etc)
· Tools and software API integrations
· Calendar optimization
· Build digital guidebook and house manuals
· Review management and disputes
· Resolution damage claims and mediation
· Revenue and strategy optimization for low-performing properties

Here are some of my responsibilities as an Operations Manager for management companies
· Owner onboarding and owner portal demo and introduction
· Payroll management and payout to vendors
· Creation of graphic materials for SMM
· Task allocation and monitoring of task completion
· Quality assurance on guest, vendor, and owner responses
· Revenue and innovative pricing adjustments
· Hiring and training of newly onboarded VA
· Process payroll for VA contractors

Nothing delivers a better vacation rental experience than an operations manager with a strong sense of ownership of the whole guest experience and operations.