Customer Service Professional and Technical Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

March 17th, 2025 (8 days ago)

Member Since

March 3rd, 2017

Profile Description

Hi, my name is Upgrade to see actual info. 
I have 8 years of experience in the BPO industry specializing in Customer Service, Technical Support, and Debt Collection. Over the years, I’ve developed strong communication, problem-solving, and negotiation skills, allowing me to handle a wide range of customer interactions effectively.

In Customer Service, I’ve assisted customers with inquiries, processed orders, and resolved issues while ensuring a positive experience. I understand the importance of patience, active listening, and delivering solutions that build customer trust and satisfaction.

In Technical Support, I’ve helped customers troubleshoot issues, guiding them step by step to resolve technical problems. I’m skilled at breaUpgrade to see actual info down complex issues into simple, easy-to-understand solutions, maUpgrade to see actual info sure customers feel supported and confident in the process.

As a Debt Collector, I’ve handled challenging conversations with professionalism, negotiating payments while maintaining respect and empathy. I’ve worked with customers to find workable solutions that meet both their needs and the company’s goals.

With my experience in the BPO industry, I’ve learned to adapt quickly, manage high-pressure situations, and always put the customer first while balancing business objectives. I take pride in delivering excellent service and finding solutions that create a win-win for both the company and the customer.

My expertise includes:
Customer Satisfaction
Technical Support Assistance
Collections
Order Fulfillment / Management
Payment Handling: Refunds and Fraud Detection
Communication Skills: Phone, Email, and Chat

Over the years, I've gained solid experience using these tools:
Zendesk
Freshdesk
Gorgias
Intercom
HubSpot
Shopify
SalesForce
WordPress
Pipedrive
Zoho
JIRA
Asana

Other experiences:
Stripe, PayKickstart, JVZoo, ClickBank & PayPal?Slack, Zoom, Google Hangout, Skype, Telegram & WhatsApp?TLOxp Technology & LexisNexis® Accurint®

Employment history:

5.  Payment Support Specialist - Remote
Skillshare - February 2021 - June 2023
- Provided exceptional customer service and addressed inquiries related to account access, transactions/receipts/invoices, and product information for clients.- Assisted customers in navigating the website, resolving technical issues, and ensuring seamless customer experience.- Collaborated with cross-functional teams to investigate and resolve complex customer issues, escalating as necessary.

4.  Tier 1 and 2 Customer Care - Remote 
Doxo Inc. -  July 2017 - August 2019
- Provided customer service and technical support for an all-in-one bill pay service company. Guiding users in navigating system functionalities, and resolving technical issues.- Assisted customer in utilizing electronic payment service systems, ensuring smooth workflow and data integrity.- Conducted troubleshooting to identified software bugs, and escalate to development team for bug fixes and improvements.

3.  Debt Collector (FCO)
Fair Collections and Outsourcing Worldwide, Inc.  -  May 2013 - May 2017
- 4 years of work experience as Skip Tracer and Debt Collection Officer for Fair Collections and Outsourcing. I do both outbound and inbound calls collecting for Student accounts, Student housing, Military housing, Senior/Assisted living accounts, and Real estate property debt. I am efficient in using LexisNexis® Accurint® and TLOxp Technology for skip tracing to generate leads and Customer Research for data entry use for collections. Documenting customer interaction and contact details.
- Acquired FDCPA training and third party disclosure.

2.  Collection Specialist | Barclays Bank -  WEST Contact Solutions   
August 2011 - May 2013
- 2 years of work experience as Credit Card Collection Specialist for Barclays Bank in site based call center. Handled high volume inbound and outbound calls on past due credit card balances in a dialer environment. Documenting customer interaction and contact details. Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage.

1.  Bank Customer Service Representative | Capital One Bank - SITEL
December 2009 - August 2011
- 2 year of work experience as Bank Customer Service Representative for Capital One Bank in site based call center. Handled high volume inbound calls from credit card holders in a dialer environment. In these position, I demonstrated the ability to resolve a variety of issues and complaints such as charges disputes, refund, answering inquiries, explaining finance charges, and documenting customer interaction and contact details.

Thank you for taUpgrade to see actual info the time reading my profile. How can I be of service?