Benito
Customer Service Manager/Technical Support Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
High school diploma
Last Active
April 1st, 2025 (5 days ago)
Member Since
April 1st, 2025
Profile Description
I'm a seasoned operations leader with over 15 years of experience in the BPO industry, specializing in service operations, data management, and customer experience. I have played a key role in driving efficiency, optimizing team performance, and enhancing service delivery. I am results-driven and passionate about operational excellence. I also had experience in piloting/starting up accounts, creating and developing operation processes and delivering best in class customer experience.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Held leadership role for Email and Chat customer support across multiple brands.
Customer Support » Technical Support
Experience: 5 - 10 years
Seasoned technical support and held leadership role on ISP/Software/Application technical support accounts.
Customer Support » Customer Service
Experience: 10+ years
Held leadership roles in customer service accounts during my 17 year BPO experience.
Other Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 2 - 5 years
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Customer Support » Phone Support
Experience: 10+ years
Office and Administration » Team Leadership
Experience: 10+ years
Basic Information
- Age
- 44
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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