Customer service, technical support lead generation, Administrative task, social

With more than 1 year of experience in record keeping and billing, I have honed the ability to manage financial data, track transactions, and ensure accurate billing processes. My experience spans handling detailed records for customers, processing invoices, and maintaining organized financial systems that support operational efficiency and compliance.

I have a 6 years combine Customer service experience, and a year experience as a senior agent where it develop me in handling difficult clients. It also strengthen my patience, empathy, and strong communication skills on past experience. I work with a big Telco Company in the USA where it really made me develop my skills and attitude since it is really a strict company with regards to customer service.

I've been working with Telco Company as Tier 2 Technical Support. I work on computer issue like viruses, software diagnosis, clean up/computer tune up, Internet connection troubleshooting, connecting devices to network, etc.

Assessing leads to determine their viability based on criteria such as budget, need, and timing. Prioritizing leads to focus efforts on high-potential opportunities and ensuring the sales team receives quality leads.

I have experience in outbound calls, calling customer to offer furniture coupons and set appointment to go to our showroom.