Trained as a facilitator with customer service experience in the call center field and has a background in sales. Has worked with introducing new hires to company policies and work process, handling multiple tasks including providing data reports to managers, doing individual coaching for performance development on new hires for action plans and delivering good results in a timely manner.
Experience: Less than 6 months
Assisting customer on concerns regarding accounts and transactions.
Experience: 6 months - 1 year
Has completed Amazon internal leadership trainings and certifications in line with being trained as a facilitator. Managing new hires, assisting in developing skills and meeting direct reports to provide performance data to discussing opportunities and identifying action plans as well as improvement projects for future opportunities.
Experience: Less than 6 months
Adept in using the GROW method to help identify opportunities and create action plan to help provide positive results within a realistic and timely manner.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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