Dennis
Customer Service Representative and Technical Support Expert
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
March 28th, 2025 (3 days ago)
Member Since
March 27th, 2025
Profile Description
Seasoned Customer Service and Technical Support Specialist with over 4 years of experience in internet connectivity and software troubleshooting, coupled with more than 7 years in retail and business banking. Skilled in resolving customer issues, providing technical support, and ensuring exceptional customer satisfaction
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
o Assisted customers with cable internet setup, troubleshooting, and service upgrades. o Resolved issues related to internet connectivity and email configuration, consistently achieving high customer satisfaction scores.
Customer Support » Phone Support
Experience: 5 - 10 years
Telephone Banker
Customer Support » Customer Service
Experience: 5 - 10 years
o Delivered exceptional customer service to business and personal banking clients by resolving account and credit card issues efficiently. o Provided technical support for online banking, assisting customers in navigating and utilizing various banking tools effectively. o Handled customer disputes and collaborated with financial advisors and business managers to ensure a seamless and positive customer experience.
Office and Administration » Team Leadership
Experience: 1 - 2 years
o Managed a support team by overseeing order processing, resolving case escalations, and providing coaching and mentorship to enhance team performance. o Ensured compliance with performance standards and drove team productivity through effective leadership practices. o Oversaw the management of the email inbox, ensuring adherence to the Parts Order Housekeeping Guideline. o Monitored and managed the team’s schedule adherence to maintain operational efficiency.
Other Skills
Basic Information
- Age
- 47
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu, Cebu
- Tests Taken
- IQ
- Score: 116
- DISC
- Dominance: 13%
- Influence: 7%
- Steadiness: 40%
- Compliance: 40%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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