Guest Communication & Real Estate Marketing Specialist with Technical Support Ex

Managed guest communication for vacation rentals, addressing inquiries and resolving issues promptly. Ensured smooth check-ins and check-outs by coordinating with guests and property owners. Provided personalized recommendations to enhance guest experiences and maintain high review ratings.

Desktop Support Engineer Provided technical support to end users, resolving hardware and software issues to ensure system functionality. Managed the installation, configuration, and troubleshooting of desktop systems and applications. Technical Support Representative Resolved hardware and software issues for clients, ensuring minimal downtime and excellent user satisfaction. Provided step-by-step troubleshooting assistance via phone, email, and chat. Documented and reported recurring issues to improve system reliability and performance. Customer Service Representative Assisted customers with inquiries and concerns, delivering prompt and friendly service. Handled escalations and resolved conflicts efficiently, maintaining high customer satisfaction ratings. Communicated product and service information clearly to guide customers toward effective solutions.

Efficiently managed and scheduled appointments for clients by utilizing the GoHighLevel CRM platform to automate and streamline appointment-setting processes. Conducted outbound and inbound calls, emails, and text messages to confirm, reschedule, and follow up with appointments, ensuring high engagement and retention rates.

Acquisition Specialist (Real State) Identified and engaged potential clients or partners to support business growth. Negotiated terms and agreements to secure new business opportunities. Graphic Designer (Real Estate and AIRBNB) Created visually appealing marketing materials, including property brochures, flyers, online listings, and social media graphics to promote real estate properties. Ensured designs were aligned with brand guidelines, effectively showcasing properties while maintaining a professional, appealing aesthetic.