Andrea
Customer Service Rep| Authorization Intake Coordi
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
April 3rd, 2025 (yesterday)
Member Since
March 26th, 2025
Profile Description
A dedicated and self-driven professional with 10 years of experience in the BPO industry, specializing in US healthcare accounts, seeking a Virtual Assistant role. Demonstrated ability to manage various tasks, prioritize efficiently, and deliver outstanding customer service. Skilled in account verification, authorizations, benefits, and patient data entry. Eager to apply my expertise to support clients and contribute to the success of a virtual team.
Top Skills
Customer Support » Customer Service
Experience: 6 months - 1 year
• Assisting members with their account and covered benefits. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support » Insurance » Prior Authorization
Experience: 2 - 5 years
• Assisting providers verifying member’s account, benefits and determining if authorization is needed or not. • Completing and entering accurate prior authorization requests submitted electronically or via fax. • Attaching supporting documentation such as medical records, imaging reports, and physician notes.
Office and Administration » Team Leadership
Experience: 5 - 10 years
• Managed authorization processes for both inbound and offline team. • Analyzing operational data to identify trends and areas for improvement. • Tracking key performance indicators (KPIs) • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members. • Preparing and presenting operational reports to management
Other Skills
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Manila
- Tests Taken
- IQ
- Score: 130
- DISC
- Dominance: 30
- Influence: 37
- Steadiness: 28
- Compliance: 5
- Government ID
- Sign Up with Pro Account to View
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