Virtual Assistant / Medical Virtual Assistant / Executive As

Conducted detailed evaluations of customer interactions, ensuring compliance with healthcare regulations and company quality standards. Ensured compliance with HIPAA standards, safeguarding patient information and maintaining confidentiality. Scheduled and managed patient appointments with accuracy and professionalism. Verified insurance coverage and facilitated billing processes, ensuring transparency and accuracy for patients

-Assisted customers with hotel bookings on Booking.com, acting as a mediator between Customers and hotels to resolve booking issues. -Managed order replacements, refunds, and issue reporting for Walmart.com, ensuring timely resolution of customer concerns. -Delivered high-quality customer support via phone resolving inquiries efficiently

I have extensive experience in administrative support, including inbox management, email correspondence, and scheduling appointments and meetings. In my previous roles, I efficiently handled reporting, data entry, and record-keeping while ensuring compliance with company guidelines. I managed email communications, responded to inquiries, and coordinated with stakeholders to align processes with business objectives. Additionally, I scheduled meetings, organized calendars, and facilitated smooth communication between teams. My proficiency in Microsoft Office, attention to detail, and ability to prioritize tasks have enabled me to efficiently manage administrative responsibilities in fast-paced environments.

I have hands-on experience with Microsoft Dynamics 365 for managing customer relationships, tracking interactions, and streamlining workflows. I have used the platform to update and maintain customer records, generate reports, and enhance process efficiency. My experience also includes leveraging CRM tools to improve customer service operations and ensure data accuracy.

"I have extensive experience in data entry, ensuring accuracy, efficiency, and confidentiality in handling sensitive information. In my previous roles, I was responsible for inputting, updating, and verifying large volumes of data while maintaining compliance with industry regulations such as HIPAA. My attention to detail and ability to multitask allowed me to process records with high accuracy, whether for insurance verification, billing support, or customer service documentation.

With years of experience in training, quality assurance, and customer service, I have developed strong task prioritization skills to manage multiple responsibilities effectively. In my previous roles, I balanced time-sensitive tasks such as training new hires, monitoring quality standards, handling customer inquiries, and ensuring compliance with industry regulations. I am skilled in assessing urgency, delegating tasks when necessary, and utilizing productivity tools such as Microsoft Office and CRM systems to streamline workflows.

Experienced in content moderation with a strong focus on ensuring product accuracy and quality across e-commerce platforms. Skilled in segmenting businesses for streamlined moderation workflows, verifying product listings by reviewing images, descriptions, and tagging for consistency and accuracy. Proficient in annotating body parts to support precise AI training and improve automated moderation systems. Detail-oriented and committed to maintaining high standards of content integrity and compliance.