Customer Service Specialist dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated identifying customer needs and delivering effective solutions to all problems. Excellent time management skill, combined with superior knowledge of the customer service industry.
Experience: 2 - 5 years
Answering customer inquiries, via email and phones. Guiding customer through step by step trouble shooting escalating complex issues to higher level support teams Documenting customer interactions and solutions Providing product usage guidance and technical advice Ensuring customer satisfaction and following company protocols
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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