Technical/Customer Service Representative

I have extensive experience in customer service and technical support, specializing in inbound, chat, and social media support. Over the years, I have taken on various roles, including Level 2 and escalation support, technical leadership, and quality assurance. My background includes assisting customers with troubleshooting, resolving technical issues, and ensuring high service quality. With a strong foundation in both customer relations and technical problem-solving, I bring a well-rounded skill set to any support-driven role.

With experience in Social Media Support, I have developed strong communication, problem-solving, and customer engagement skills. I specialize in managing online interactions, addressing customer inquiries, and ensuring a positive brand presence across various platforms. My role requires adaptability, attention to detail, and the ability to handle customer concerns efficiently while maintaining brand voice and reputation. Through proactive support and effective issue resolution, I contribute to enhancing customer satisfaction and fostering strong online communities.

With experience in both customer service and quality validation, I developed strong communication and problem-solving skills. As a Customer Service Representative, I provided excellent support, ensuring customer satisfaction through effective issue resolution. Transitioning to a Quality Sales Validator, I focused on maintaining high sales standards by verifying transactions and ensuring compliance with company policies. These roles honed my attention to detail, ability to handle customer concerns efficiently, and commitment to delivering quality service.