Abygail
Medical Virtual Assistant | Customer Service Representative
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.70/hour ($1,003.20/month)
Associates degree
Last Active
March 25th, 2025 (yesterday)
Member Since
March 14th, 2025
Profile Description
As a Customer Service Representative Virtual Assistant, I specialize in assisting Medical Healthcare Providers with their website-related concerns, ensuring seamless access and navigation. I provide expert support in resolving account access issues, password resets, and website navigation to enhance their online experience.
In addition to technical support, I assist healthcare providers with patients insurance records, including verifying coverage period eligibility, benefits, claims processing, authorization, and appeal status. My role is to ensure accurate information is provided efficiently, helping providers focus on delivering quality patient care.
With over three years of customer service experience, I have honed my ability to handle inquiries professionally, resolve issues promptly, and maintain clear, HIPAA-compliant communication. I am also proficient in Microsoft Word and technical troubleshooting, enabling me to manage multiple tasks effectively.
I am passionate about delivering exceptional support to healthcare professionals by ensuring smooth operations and accurate information management.
Top Skills
Customer Support » Sales Support
Experience: 1 - 2 years
Expert in motorcycle models, accessories, and services, providing effective recommendations and sales. Skilled in discussing pricing, payment options, and demonstrating features to help customers make informed decisions
Customer Support » Customer Service
Experience: 2 - 5 years
Educating providers on website features like profile updates, claims, resources, and patient care tracking. Managing inbound/outbound communications via phone, email, and chat with clear, professional support
Other Skills
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, metro manila
- Tests Taken
- IQ
- Score: 98
- DISC
- Dominance: 37
- Influence: 25
- Steadiness: 28
- Compliance: 10
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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