Jelikha

Customer Service & Sales | Email & Chat Support |Appointment

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

March 19th, 2025 (yesterday)

Member Since

March 12th, 2025

Profile Description

I am a highly versatile professional with over three years of experience in the BPO industry, handling multiple lines of business (LOBs) and virtual assistant accounts. My background includes extensive experience in customer service, sales, technical and administrative support, and as a subject matter expert. Over the years, I have developed strong expertise in email and chat support, consistently delivering timely and efficient solutions to clients.
With a solid background in appointment setting and lead generation, I excel at managing schedules, identifying opportunities, and building strong client relationships.
Additionally, I have served as a reliable and organized secretary, efficiently handling various administrative tasks to ensure smooth operations. My goal is always to provide exceptional service and exceed expectations in every role I take on.
I am also proficient in using tools such as Shopify, Freshdesk, Salesforce, Condor, and Citrix to streamline operations and ensure excellent service. In addition, I have mastered Microsoft Excel, allowing me to handle complex data analysis and reporting tasks with ease. Beyond my professional support skills, I also have expertise in video editing and photography, which adds creative value to projects and content.