I am a highly skilled Customer Service Leader with over 6 years of experience, including 3+ years in leadership roles. My expertise lies in team management, client success, workforce planning, and administrative support, making me a valuable asset for businesses looking to optimize operations and enhance customer satisfaction.
???? What I Bring to the Table:
? Customer Service & Client Success – Strong background in handling international customers (US, Australia, New Zealand), ensuring exceptional service and issue resolution.
? Leadership & Performance Management – Successfully led teams of up to 25 members, implementing training programs, coaching sessions, and KPI monitoring for optimal efficiency.
? Workforce & Operations Support – Skilled in scheduling, task delegation, data reporting, and process improvement to streamline workflows.
? Administrative Expertise – Proficient in Google Workspace, MS Office, Salesforce, and other CRM tools for document management, reporting, and virtual assistance.
? Problem-Solving & Adaptability – Thrives in fast-paced environments, proactively resolving issues and implementing strategic solutions.
I am highly organized, detail-oriented, and passionate about delivering results that contribute to a company’s success. Whether it’s managing a remote team, optimizing workflows, or providing high-level client support, I am committed to excellence.
???? Let’s work together to grow your business! ????
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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