Customer Service | Virtual Assistant

● Demonstrated proficiency in software tools for data entry, contributing to efficient business operations. ● Processed large volumes of invoice data, ensuring timely and precise input for financial and operational reporting. ● Applied attention to detail in reviewing and entering logistics-related data, reducing errors and ensuring data integrity.

● Assisted customers with placing orders, providing guidance on product selection, and ensuring a smooth online shopping experience. ● Supported customers in tracking and managing their orders, resolving issues related to delivery status and order discrepancies ● Delivered exceptional customer service via phone ensuring prompt and effective solutions to inquiries. ● Provided technical support for internet and telephone services, troubleshooting and resolving customer issues efficiently. ● Assisted customers via phone offering clear solutions and ensuring high levels of customer satisfaction. ● Documented customer interactions and technical resolutions, contributing to improved support processes and knowledge base.