Hi, I'm Lyca. I have several experiences as a customer service representative and a strong background in handling outbound and inbound calls, sales, and cold calling. I have proven to provide exceptionally good service with a client. I'm eager to bring my skills to support entrepreneurs and teams by providing efficient, reliable, and proactive virtual assistance.
What I offer:
- Customer Service Representative and Client Relations
- Cold Calling and Lead Generation
- Appointment Setting and Scheduling
Tools I'm Proficient in:
-Microsoft Office Suite (Excel, Word, Outlook)
-Google Workspace (Gmail, Calendar, Drive, Docs, Meets, Google Chat)
-CRM management (Salesforce, Call Tools)
-Communication Tools (Zoom, Microsoft Teams, Slack, Google Meet,
I'm proactive, detail-oriented, and ready to contribute to your success. Let's connect and discuss how I can support your business!
Experience: 2 - 5 years
I have 6 years experience in CSR handling inbound and outbound calls providing excellent service and best solutions to their concerns.
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