Overview
Looking for full-time work (8 hours/day)
at $3.41/hour ($599.98/month)
Associates degree
Last Active
March 11th, 2025 (yesterday)
Member Since
March 3rd, 2025
Profile Description
Experienced Customer Service
I bring nearly 14 years of expertise in the BPO industry, providing top-tier support to U.S.-based clients. Skilled in managing complex inquiries, resolving customer concerns, and handling high-level corporate interactions with professionalism and efficiency. My strong communication skills, problem-solving abilities, and commitment to excellent service allow me to exceed customer expectations. Passionate about delivering positive experiences, fostering trust, and ensuring customer satisfaction. A dedicated team player who thrives in dynamic environments and values continuous learning to enhance service quality.
Top Skills
Customer Support » Customer Service
Experience: 10+ years
Nearly 14 years of experience providing top-tier support to U.S.-based clients, handling inquiries, complaints, and high-level corporate interactions with professionalism.
Office and Administration » Communication
Experience: 10+ years
Expertise in managing high-volume calls, including escalations, corporate-level concerns, and managerial inquiries efficiently and effectively. Strong verbal and written communication skills, ensuring clear, professional, and empathetic customer interactions.
Office and Administration » Problem Solving
Experience: 10+ years
Skilled in analyzing issues quickly and providing effective solutions that enhance customer satisfaction.
Other Skills
Office and Administration » Data Entry
Experience: 10+ years
Skilled in accurately inputting, managing, and retrieving customer data with attention to detail.
Customer Support » Customer Service » Conflict resolution
Experience: 10+ years
Experienced in de-escalating difficult situations and turning negative customer experiences into positive outcomes
Office and Administration » Time Management
Experience: 10+ years
Able to prioritize tasks, manage high workloads, and meet deadlines in fast-paced environments.
Office and Administration » Multitasking
Experience: 10+ years
Capable of handling multiple customer interactions across different channels while maintaining service quality.
Customer Support » Email Support
Experience: 10+ years
Proficient in handling customer inquiries via email with clarity, professionalism, and prompt response times.
Customer Support » Chat Support
Experience: 10+ years
Experienced in providing real-time assistance to customers through chat platforms, ensuring quick and effective resolutions.
Customer Support » Phone Support
Experience: Less than 6 months
Expertise in managing high-volume calls, including escalations, corporate-level concerns, and managerial inquiries efficiently and effectively.
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanjay City, Negros Oriental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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