Customer Service Representative Team Leader

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

March 7th, 2025 (2 days ago)

Member Since

March 3rd, 2025

Profile Description

I am excited to express my interest in the Team Lead position at your company. With three years of leadership experience, six years in technical support, and two years in customer service across E-commerce, Healthcare, and Logistics, I have developed a strong foundation in managing teams, driving performance, and delivering exceptional customer experiences.
Having started as a teaUpgrade to see actual infomber, I understand the challenges that frontline employees face. This firsthand experience allows me to lead with empathy, provide effective coaching, and foster a growth-oriented team culture. My leadership journey from teaUpgrade to see actual infomber to Subject Matter Expert (SME), Assistant Team Leader, and finally a confirmed Team Lead reflects my ability to adapt, mentor, and drive continuous improvement.
In my current role, I oversee 10 to 20 agents, ensuring they meet performance metrics while receiving the support and development they need to succeed. I conduct one-on-one coaching, performance evaluations, and data analysis to identify trends and implement action plans that improve both individual and team performance. Additionally, I contribute to weekly business reviews and KPI analysis, ensuring that team objectives align with business goals.
I am eager to bring my leadership expertise, problem-solving skills, and passion for team development toyour company. I would welcome the opportunity to further discuss how my experience and leadership approach align with your team’s needs.
Thank you for your time and consideration. I look forward to the possibility of contributing to your team’s success.