Training Specialist, Training Assistant, Customer Service, Teacher

Key Responsibilities: • Provided exceptional customer support via live chat, email, and phone, resolving inquiries efficiently. • Managed high volumes of customer interactions while maintaining quality and professionalism. • Adapted to evolving processes and implemented solutions to improve service delivery. • Collaborated with cross-functional teams to enhance customer experience and retention. • Maintained detailed records of interactions, contributing to data-driven process improvements.

Key Responsibilities: • Designed and delivered age-appropriate lesson plans to enhance student learning. • Fostered an engaging classroom environment, encouraging interactive participation. • Maintained a clean, organized, and resourceful classroom to support learning activities. • Organized educational events, extracurricular activities, and parent-teacher meetings. • Assessed student progress through reports and provided individualized learning support.

Key Responsibilities: • Designed and implemented training programs tailored to business objectives and employee growth. • Conducted needs assessments to identify skill gaps and develop targeted learning solutions. • Created instructional materials using best practices in instructional design and adult learning. • Delivered training sessions across multiple platforms, ensuring engagement and knowledge retention. • Evaluated training effectiveness through assessments, feedback, and performance metrics. • Collaborated with leadership and HR to align training initiatives with organizational goals.