Jhessie
Senior Customer Support and Service Desk Analyst II
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.40/hour ($1,126.40/month)
Bachelors degree
Last Active
April 2nd, 2025 (yesterday)
Member Since
February 18th, 2025
Profile Description
I’m a Senior Customer Support and Service Desk Analyst Level 2 with 5 years of experience helping users solve technical problems. I’m skilled at troubleshooting and providing support for a variety of IT issues, from software and hardware problems to network issues, ensuring smooth operations for both end-users and the company.
I have a strong understanding of ITIL processes and am comfortable working with different ticketing systems like ServiceNow and JIRA. I’m good at identifying and resolving problems quickly, while keeping users updated throughout the process. I also enjoy working with my team, sharing knowledge, and mentoring junior analysts to improve overall performance.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Software » Databases » ServiceNow
Experience: Less than 6 months
Professional Services » Forex Trading » Technical Analysis
Experience: 2 - 5 years
Other Skills
Project Management » Jira
Experience: 2 - 5 years
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Customer Support » Healthcare » Electronic Health Record
Experience: 2 - 5 years
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Pasay, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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