Overview
Looking for part-time work (4 hours/day)
at $10.00/hour ($880.00/month)
Bachelors degree
Last Active
February 28th, 2025 (today)
Member Since
February 18th, 2025
Profile Description
Dynamic and results-driven BPO professional with over 9 years of experience in customer service, back-office support,
and team leadership. Proven expertise in managing customer interactions across multiple industries, including finance,
healthcare, and dental services. Skilled in appointment coordination, patient scheduling, and ensuring compliance with
insurance requirements. Recognized for excellent communication abilities in both English and Spanish, offering a bilingual
edge to enhance customer service. Currently serving as a Supervisor for both voice and non-voice call center operations,
with a strong track record of leadership, process improvement, and team development
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
With over 9 years of customer service experience, I specialize in delivering clear, empathetic support across healthcare and finance sectors. I excel in resolving issues, ensuring satisfaction, and leading teams to provide high-quality service, with bilingual proficiency in Spanish and English.
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
With experience in handling customer interactions, managing accounts, and providing personalized support, this skill is key for effective service delivery.
Office and Administration » Team Leadership
Experience: 6 months - 1 year
With strong leadership experience, I excel in guiding teams to achieve operational efficiency and high performance. I focus on fostering collaboration, providing clear direction, and supporting team development to meet organizational goals and ensure excellent service delivery.
Other Skills
Office and Administration » Time Management
Experience: 5 - 10 years
Balanced multiple responsibilities, including managing teams and coordinating appointments, while ensuring compliance with standards.
Office and Administration » Multitasking
Experience: Less than 6 months
Coordinating various tasks simultaneously—whether managing schedules, team workflows, or client inquiries—demonstrates your multitasking abilities.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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