Responsible for scheduling patient appointments with healthcare providers by managing phone calls, updating patient records, verifying insurance information, and ensuring accurate appointment details are captured within the electronic medical record (EMR) system, all while maintaining a professional and courteous demeanor when communicating with patients. I also reviews and removes user-generated content that violates a website's guidelines and ensures that the content is safe for the public and complies with regulations. I also help customers with questions and concerns, processes orders, and resolves complaints with technical support and troubleshooting with my BPO experiences.
Experience: 2 - 5 years
Total of almost 2 years in BPO industry that supports or helps customers with questions and concerns, processes orders, and resolves complaints. I also provide technical support and troubleshooting.
Experience: 6 months - 1 year
Accountable for arranging patient appointments with medical professionals by answering calls, updating patient records, confirming insurance information, and making sure that precise appointment information is recorded in the electronic medical record (EMR) system—all while keeping a polite and professional manner when speaking with patients.
Experience: 1 - 2 years
I examine and eliminate user-generated information that doesn't follow the rules of a certain platform. I also make sure that the content conforms with regulations and is safe for the general public.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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