Remote Customer Support Representative Online Subject Matter Expert (SME), Live

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Bachelors degree

Last Active

February 18th, 2025 (2 days ago)

Member Since

February 15th, 2025

Profile Description

A dedicated and results-driven professional with a total of 5 years and 8 months at Airbnb, including 3 years in customer service and almost 3 years as a Subject Matter Expert (SME). Over this time, I have developed expertise in handling guest inquiries, booking issues, cancellations, refunds, and dispute resolution. My in-depth knowledge of Airbnb’s platform policies has enabled me to successfully manage complex guest communications and claims, ensuring a seamless and exceptional experience for both guests and hosts.
In my SME role, I have provided guidance and training to teaUpgrade to see actual infombers, streamlining processes and boosting performance across the support team. My strong understanding of platform troubleshooting has allowed me to resolve technical issues efficiently, empowering the team to deliver faster and more accurate solutions. Additionally, my background in accounting for almost two years has equipped me to manage financial matters, including bookings, payments, and host reimbursements, with a focus on accuracy and efficiency.
I am passionate about driving customer satisfaction and continually improving processes. My unique experience as both an SME and customer service professional gives me the perspective needed to resolve issues effectively while contributing to the overall success of Airbnb's customer support team.