Customer Service and Sales with SMM and GoHighLevel Skills

I have extensive experience in inbound sales, gained through my roles as a Customer/Sales Representative in a BPO company a sales Rep in a US-based cleaning company. In the BPO setting, I handled high-volume inbound calls, actively listening to customer needs, and leveraging persuasive communication to convert inquiries into sales. I consistently exceeded sales targets through effective upselling and cross-selling while maintaining a customer-centric approach. Additionally, during my 5 years supporting US-based cleaning companies, I played a pivotal role in managing inbound leads, nurturing client relationships, and converting inquiries into booked services. I utilized Go High Level CRM to streamline communication, follow up on potential leads, and ensure customer satisfaction. My in-depth understanding of the cleaning industry allowed me to effectively present service offerings and address customer pain points, leading to increased bookings and client loyalty. Throughout my inbound sales experience, I consistently exceeded targets by delivering value-driven solutions, building strong customer relationships, and maintaining high levels of customer satisfaction.

I have 6 years of experience as a Customer/Sales Representative in a BPO company, where I developed exceptional communication and problem-solving skills. In this role, I was responsible for assisting customers with inquiries, resolving issues efficiently, and providing product information to enhance customer satisfaction. I handled high-volume calls, emails, and chat support, ensuring each interaction was personalized and focused on delivering a positive experience. I consistently met and exceeded performance metrics, including customer satisfaction ratings, first-call resolution, and average handling time. My approach to customer service is client-focused, emphasizing active listening, empathy, and effective communication. I take pride in maintaining a calm and professional demeanor, even in challenging situations, to resolve conflicts and retain customer loyalty. This experience has equipped me with the skills to navigate complex customer interactions, collaborate with cross-functional teams, and contribute to the overall success of a customer-centric organization.

I have 2 years of experience as a Social Media Manager. Additionally, I have experience in Instagram account management and account creation, which has equipped me with a strong understanding of social media strategies and audience engagement. In this role, I was responsible for creating and curating engaging content, managing social media calendars, visibility and customer engagement. I effectively utilized tools like Go High Level CRM, Canva, and Filmora for content creation and scheduling, ensuring a consistent and visually appealing brand presence. My expertise in crafting compelling captions, graphics, and videos allowed me to engage audiences and drive traffic to client websites. Additionally, I managed customer interactions, responded to inquiries, and handled feedback professionally to maintain positive brand perception. My strategic use of hashtags, collaborations, and promotions contributed to organic reach and engagement. With my Instagram management experience, I successfully grew accounts by creating tailored content, optimizing profiles, and engaging with followers.

I have extensive experience as a Graphic Designer, primarily using Canva to create visually appealing and impactful designs. My design journey began while working as a VA/SMM Manager and GHL Specialist supporting US-based cleaning companies, where I was responsible for designing marketing materials, social media graphics, and promotional content. I specialize in creating engaging visuals tailored to brand identities, including social media posts, banners, flyers, infographics, and email templates. My designs are focused on enhancing brand visibility and conveying messages effectively. I am highly skilled in utilizing Canva's advanced features to create cohesive and professional designs that resonate with target audiences. I also collaborate closely with marketing teams to ensure consistency in brand messaging and visual style across all platforms. In addition to marketing materials, I have experience designing website graphics, enhancing user experience through clean and modern visuals. My attention to detail and creative approach enable me to produce designs that are not only aesthetically pleasing but also effective in driving engagement and conversions.

I have 2 years of experience as a Go High Level (GHL) Specialist and Support. In this role, I became highly proficient in utilizing Go High Level CRM to streamline business operations, manage client communication, and optimize marketing campaigns. My responsibilities included setting up and managing GHL workflows, automations, and pipelines to enhance lead generation and follow-up processes. I customized sales funnels, landing pages, and email campaigns, ensuring they were tailored to specific target audiences to maximize engagement and conversion rates. I was also responsible for creating and managing sub-accounts for clients, ensuring each account was customized to meet their specific business needs. This involved setting up account structures, configuring user permissions, and maintaining brand consistency across all sub-accounts. I provided technical support by troubleshooting issues, setting up integrations, and guiding team members and clients on effectively using the platform. I also trained staff on GHL functionalities to improve productivity and CRM utilization.