Charl

Customer Service Representative,Case Manager,Quality Analyst

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

High school diploma

Last Active

February 21st, 2025 (yesterday)

Member Since

February 14th, 2025

Profile Description

Hello, my name is Charl, and I have over 5 years of experience in the BPO industry. Throughout my career, I have taken on various roles, including Customer Service Representative, Case Manager, and Quality Analyst. I have developed strong skills in handling client interactions, managing cases, and ensuring quality standards are met. Additionally, I am proficient in Google Sheets and have basic video editing skills, which I use to streamline processes and improve presentations. I'm always eager to learn and grow, and I look forward to contributing my experience and skills to new opportunities.

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

I was a customer support representative for Amazon, Verizon, Sprint and Agero

Office and Administration » Quality Assurance

Experience: 2 - 5 years

I was a Qaulity Analyst for A BPO company for 3 yrs, making sure all agents are giving quality customer service experience. Also I was a Case manager handling escalated calls to retain the customers and provide excellent customer service experience

Other Skills

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 108: DISC
Dominance: 44
Influence: 7
Steadiness: 23
Compliance: 27