Customer Service Representative with Data Analytics

Data analyst with expertise in collecting, processing, and interpreting complex datasets to drive business decisions. Experienced in statistical analysis, predictive modeling, and reporting insights to stakeholders. Passionate about transforming raw data into actionable strategies to optimize performance and efficiency.

During my time as a Customer Service Representative at Buy It Direct, I honed my communication and problem solving abilities necessary for delivering top notch service. Handling calls, addressing customer issues and ensuring inquiries were handled professionally were aspects of my role. By listening to customers and providing solutions I successfully boosted customer satisfaction ratings.

Excellent communication skills developed through experience in a fast-paced call center environment. Skilled in active listening, problem-solving, and conveying complex information clearly to diverse audiences. Adept at handling customer inquiries, resolving issues efficiently, and collaborating with teams to improve service delivery. This background has strengthened my ability to present data-driven insights effectively to stakeholders and translate analytical findings into actionable recommendations.

During my time as a Construction Project Manager at COQUIA ADS I honed my communication and problem solving abilities necessary for delivering top notch service. Managing Budget, addressing customer issues and ensuring inquiries were handled professionally were aspects of my role. By assigning roles to my people and providing solutions I successfully boosted sales ratings.