Computer Skills, Typing, Social Media Management, Email Management, Communicatio

Answering incoming customer calls promptly and efficiently. Identifying customer needs and providing relevant information to address inquiries. Resolving customer complaints and issues in a timely and professional manner. Maintaining knowledge of company products, services, and policies to accurately answer questions. Utilizing CRM systems to log customer interactions and track call details. Following established call scripts and guidelines while maintaining a personalized approach. Collaborating with other departments to resolve complex customer issues.

Proven ability to effectively manage high volumes of customer inquiries via email, providing timely and accurate responses while maintaining a professional and empathetic tone, demonstrating strong troubleshooting skills to resolve issues efficiently and escalate complex problems when necessary, all while adhering to established service level agreements

Provided accurate and appropriate information in response to customer inquiries. • Demonstrated mastery of customer service call script within specified timeframes. • Addressed the customer service inquiries in a timely and accurate fashion and maintained up-to-date. • Built customer loyalty by placing follow-up calls for customers who reported product issues. • Multitasking through multiple computer software programs while interacting with customers. • Assessing and transferring any reportable communications to the appropriate departments. • Taking the ownership of each customer contact to resolve their issues and connect them with additional services as appropriate. • Addressed customer service inquiries in a timely and professional manner. • Provide customer satisfaction and excellent service.