Project Manager, Virtual Assistant, Customer Service Representative

- Knows how to conduct oneself with the promote good interpersonal relationship Proficient and knowledgeable in most computer programs like Microsoft Office programs and other related sites - Able to troubleshoot computer problems on my own - Good typing speed

Effectively manage incoming calls, electronic and written inquiries regarding orders and service and ensure prompt, courteous and accurate responses. Dispatches and communicates with drivers to ensure prompt, courteous service. Greet and assist walk in customers for garbage, organics and recycling customers safely, productively and efficiently. Identify and assess customers’ needs to achieve customer. Investigate customer complaints, provide appropriate solutions and alternatives and follow-up on resolutions. Obtain and evaluate all relevant information to handle waste, recycling, organics and other service inquires. Provide service cost quotes and service information according to franchise contracts. Communicate in a professional and courteous manner with customers and coworkers either by telephone, electronically or in person. Organize workflow to meet department and customer timeframes. Handle calls from difficult customers in a professional manner. Direct unresolved issues to the designated resource. Keep records of customer interactions and transactions.

• Responsible for regular corporate communication, including circulation of internal newsletters and external marketing materials • Liaise with remote team of 6 virtual assistants to promote best practices and ensure cohesive coordination of activities • Maintain a 24-hour response rate for customer communication, employing effective prioritization techniques • Multi-task to manage calendars for 4 consultants across multiple teams and time zones