Customer Service | Quality Assurance Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

April 6th, 2025 (2 days ago)

Member Since

February 1st, 2025

Profile Description

I'm an experienced BPO Specialist with Over a Decade of Expertise.
With more than 10 years of experience in the BPO industry, I’m skilled in variety of roles, from customer service to quality assurance and technical support. My career has been dedicated to delivering exceptional service, ensuring quality standards, and providing efficient technical solutions for diverse clientele.
What I Do Best:
• Customer Service Excellence: Skilled in managing customer inquiries, solving problems, and ensuring a positive experience with every interaction. I thrive in fast-paced environments and maintain professionalism under pressure.
• Quality Assurance: Adept in evaluating and maintaining high-quality service standards. I provide detailed feedback and guidance to teams to improve service delivery and maintain consistency across operations.
• Technical Support: Proficient in offering troubleshooting assistance and resolving technical issues across various platforms. My technical expertise ensures customers receive prompt, clear, and effective solutions.
I’m committed to fostering strong client relationships, improving processes, and leading teams toward achieving operational excellence. Whether I'm working independently or as part of a team, I bring dedication, problem-solving skills, and a solutions-oriented approach to every project.