Customer Experience Specialist

Customer Experience Specialist -have handled a high volume of customer inquiries with booking and hotel accommodation concerns through various channels like email, calls, chat, and messaging. - cater to customers requesting to cancel accommodation bookings, modify dates of bookings, change names in the booking, add or reduce numbers of occupancies, educate customers on how to use promo codes and credit card discounts, and others. - help to relocate customers affected by overbooking and accommodation rejections. Technical Support Representative - assist customers with cable, internet, and phone issues. - troubleshoot cable boxes, video equipment, modems, and phones. - schedule technician visits when needed. - escalate unresolved issues to the appropriate department. - upsells different services as per need of customers Customer Service Representative - assist clients with billing issues, basic cellphone troubleshooting, and payments. - handle rate plan and cellphone feature changes. - escalate unresolved disputes and concerns to the appropriate department.