Customer Support Specialist | Chat & Email Support Expert

During my Senior High School OJT, I worked as an encoder, managing and organizing student data such as names, sections, and other essential details. This experience allowed me to develop strong data entry skills, including accuracy, attention to detail, and efficient navigation of systems. I am confident in my ability to handle data-related tasks quickly and effectively, ensuring that information is well-organized and error-free. My adaptability and eagerness to learn make me proficient in using various tools and software for data management.

"I have three months of experience in customer service, where I developed strong interpersonal and problem-solving skills. In this role, I assisted customers by addressing their inquiries, resolving issues, and ensuring a positive experience. My ability to listen actively and communicate effectively allowed me to build rapport with customers and provide tailored solutions. I consistently maintained a friendly and professional demeanor, contributing to customer satisfaction and loyalty.

I am confident in my ability to handle the responsibilities of a content moderation role effectively. With strong attention to detail, excellent judgment, and a deep understanding of online safety standards, I can ensure that platform guidelines are consistently enforced.