VA| Social Media Manager |Video Editor |Customer Support

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Bachelors degree

Last Active

March 22nd, 2025 (yesterday)

Member Since

January 18th, 2025

Profile Description

Experienced Help Desk Technical Account Manager with a demonstrated history of working in the computer software industry. Skilled in Customer Support, Communication, Vulnerability Management, Open Web Application Security Project (OWASP), Software as a service (SaaS), and Customer Communication. Strong Customer Service Support, Social Media Content Creation, and Photo and Video editing and I graduated from Centro Escolar University.                    

 Alliance in Motion Global
Social Media Marketing Specialist (Upgrade to see actual info)
- Sales Acquisition
- Hosting Online Events & Meetings
- Graphic Design- Photo Video Editing
- Answering Inquiries thru Meta Business Suites
- Content Creation- Scheduled Post
- Boosting (Run Ads & Create Ad Materials)

Microfocus (November 2018 - May 2021)
Technology Consultant I / Helpdesk Technical Account Manager (TAM)

- Ensure customers are successful in using the Fortify on Demand portal.
- Manage Customer Relationship.
- Troubleshoot customer issues with the FoD portal.
- Troubleshoot customer API authentication issue and integrate API calls to FoD.
- Help the customer integrate their scan using Plugins and IDE to Fortify on Demand (Visual StudioExtension, Azure DevOps Extension, Fortify SecurityAssistant for Visual Studio, Eclipse IDE Plugin, FortifySecurity Assistant for Eclipse, Jenkins Plugin, andFortify on Demand Uploader.)
- Integrate their scan using source control Bitbucket and GitHub.
- Integrate our Bug tracking tools using Atlassian JIRA and Azure DevOps to Fortify on Demand.- Verify and report customers found FoD portal issues. Coordinate FoD resources (where appropriate).
- Resolve customer inquiries or complaints via ticketing, phone, and chat. 
- Assist with troubleshooting concerns and ensure that customer tickets are addressed accurately and on time.

SAAS TRIAL SUPPORT:
- Provide Customer Relationships for possible customers to purchase the full version of the Fortify on Demand services.
- Troubleshoot customer issues with the FoD trial portal.- Resolve customer inquiries or complaints via ticket and email.
- Coordinate for trial service extension.
- Explain the difference between the full and trial version of the Fortify on Demand service with the customers.
- Verify and report customers found FoD portal issues.
-  Coordinate FoD resources (where appropriate).- Resolve customer inquiries or complaints via ticket, phone, and chat. 
- Assist with troubleshooting concerns and ensure that customer tickets are addressed accurately in a timely manner.

TPG / iiNet (February 2018 – October 2018)
Service Delivery iiNet Fibre Faults

- Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, wifi, and speed.
- Resolve technical support queries via telephone. Diagnose and escalate faults. Provide excellent customer service.

Skills: Customer Service, exceeding customer expectations, and Upgrade to see actual infodustry Knowledge: Contact centers and writing, Content Creation and Digital Marketing Interpersonal Skills: Communication, teamwork, emotional intelligence, and customer support.

Other Skills: Vulnerability Management, Customer Communication, Authentication, PhoneCoverage, Customer Value Creation, and Small Business Management, Data Security, andWeb Application Security, Video Editing, Social Media Content Creation. 

Application: VMware Workstation Pro, Adobe Photo Shop, Canva, Mojo, Capcut, Google Drive, Trello, Gmail, Dropbox, Zoom, Google Sheets, Microsoft Office.

Operating System: WindowsLinux - Community Enterprise Operating System 7 (CentOS 7), Mac