Customer Service Representative/ Email/Text chat Support Rep

Overview

Looking for full-time work (8 hours/day)

at $6.80/hour ($1,196.80/month)

Bachelors degree

Last Active

March 27th, 2025 (3 days ago)

Member Since

January 25th, 2017

Profile Description

Hi there!

I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info, a passionate Customer Service Representative with over 5 years of experience delivering exceptional support through calls, email, chat, and text. With a degree in Hospitality Management, I truly enjoy helping people by resolving their concerns promptly and ensuring a positive experience.

My career began in a voice account within the financial services sector, where I spent 4 years sharpening my communication and problem-solving skills. At the same time, I worked part-time for over 5 years as an ESL teacher, connecting with students from diverse backgrounds. This experience taught me patience, adaptability, and the ability to explain complex concepts in a clear and relatable way.

Currently, I’m part of an international fintech company as a Customer Service Representative, specializing in live chat, email, and text support for almost 2 years. I’m proficient in tools like Avaya, CCES, Mission Control, Slack, Click, and Notion, ensuring every customer interaction is smooth and efficient. I take pride in understanding customer needs, delivering effective solutions, and ensuring satisfaction.

In addition to my customer service expertise, I’m skilled in gathering and analyzing information to resolve inquiries effectively. My teaching background has further enhanced my ability to simplify complex issues and provide clear solutions.

I’m an organized, detail-oriented professional who meets deadlines with a positive and collaborative attitude. If you’re looking for someone who’s friendly, adaptable, and eager to grow, I’d be excited to contribute my skills to your team’s success.

Let’s connect and explore how I can support your company's goals!