Admin Support|Customer Service |Virtual Assistant

Managed high volumes of simultaneous live chat sessions with customers, responding promptly to inquiries, technical issues, and product-related questions. Processed customer orders, returns, refunds, and exchanges while ensuring compliance with company policies and guidelines. Managed multiple chat windows with minimal delays and high first-contact resolution rates.

Handled inbound and outbound customer communications via phone and email providing timely and professional responses to inquiries and complaints. Resolved customer issues efficiently, ensuring high satisfaction rates by offering tailored solutions or escalating to higher-level support when necessary. Maintained a thorough understanding of the company's products and services to deliver accurate and up-to- date information to customers. Actively listened to customer feedback, recorded insights, and communicated them to the appropriate departments for continuous improvement of products or services.

Managed and prioritized email communications, organizing physical and electronic filing systems. Retrieved documents efficiently and maintained a well-structured document management system.

* Provided outstanding customer service by promptly greeting and assisting customers with orders, ensuring accuracy and efficiency in a fastpaced environment. * Handled cash registers, processed payments (cash, credit, and mobile payments), and ensured accurate change, balancing daily cash reports. * Maintained cleanliness and hygiene in food preparation and dining areas, adhering to health and safety regulations. * Prepared and assembled food items, following company recipes and portion standards to deliver consistent quality. * Handled customer complaints and resolved issues calmly, maintaining a positive dining experience for guests.