Grace

Customer Service Senior Team Lead

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Associates degree

Last Active

February 15th, 2025 (15 days ago)

Member Since

January 16th, 2025

Profile Description

- Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers- Evaluate customer feedback and identify ways to maximize customer satisfaction- Ensure that standard operating procedures are documented and maintained- Produce written reports when required to do so- Leading performance reviews for teaUpgrade to see actual infombers- Creating intervention and improvement plans for teaUpgrade to see actual infombers ensuring the teaUpgrade to see actual infoets its performance targets.- Enforces company policies and procedures- Manages the daily performance of the team- Helps teaUpgrade to see actual infombers in answering incoming queries through phone, email or chat and take appropriate actions.- Determine what needs to be accomplished and how it can be done. 

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Other Skills

Experience: 5 - 10 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Basic Information

Age
31
Gender
Female
Website
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Address
Pasig
Tests Taken
IQ
Score:  101
DISC
Dominance: 21
Influence: 46
Steadiness: 25
Compliance: 9
Government ID
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