Operations Supervisor - Customer Service

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

March 31st, 2025 (8 days ago)

Member Since

January 16th, 2025

Profile Description

There are a lot of task as a supervisor.

Team Management
• Supervise Daily Operations: Monitor team performance and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Motivate and Lead: Inspire and coach teaUpgrade to see actual infombers to achieve individual and team goals.
• Schedule Management: Oversee shift schedules, manage attendance, and ensure proper staffing.
• Conflict Resolution: Address team disputes or concerns to maintain a harmonious work environment.

Performance Monitoring
• Track Metrics: Regularly monitor productivity, quality, and efficiency metrics.
• Feedback and Coaching: Conduct one-on-one sessions to provide constructive feedback and develop improvement plans.
• Quality Assurance: Perform quality checks on customer interactions (calls) and ensure compliance with company standards.

Customer Service Excellence
• Issue Escalation: Handle escalated customer issues and provide timely resolutions.
• Process Improvement: Identify gaps in processes and suggest improvements to enhance customer experience.
• Training Support: Ensure teaUpgrade to see actual infombers are trained on new processes, policies, and tools.

Communication and Reporting
• Act as a Liaison: Bridge communication between frontline agents and management.
• Daily Briefings: Conduct team huddles or briefings to share updates, motivate the team, and clarify priorities.
• Reporting: Compile performance reports and share insights with management.

Compliance and Policy Adherence
• Ensure Compliance: Make sure teaUpgrade to see actual infombers follow company policies, industry regulations, and security protocols.
• Ethical Standards: Promote a culture of integrity and accountability.

By excelling in these areas, I help maintain high service standards and contribute to my team’s growth and success. I can use this skill to help my future clients for the success of the business.