Customer Service with CSR Expertise, Helpdesk Support with Zendesk and HubSpot,

I am proficient in using HubSpot CRM to manage customer relationships and streamline operations effectively. My skills include tracking and analyzing customer interactions, managing pipelines, and optimizing workflows to enhance productivity.

I am a Team Lead in Operations, responsible for managing staff, overseeing workflows, and ensuring team efficiency. My role involves mentoring team members, conducting training sessions to enhance skills, and implementing strategies to achieve operational goals. I excel at fostering a collaborative work environment, supporting staff development, and driving continuous improvement to ensure consistent, high-quality performance

I am an experienced Virtual Assistant with 6 years of expertise in providing comprehensive administrative and operational support. I excel in managing schedules, coordinating tasks, and streamlining processes to ensure efficiency and productivity. Proficient in tools like HubSpot, Zendesk, and MS Office applications, I handle customer relations, data management, and project coordination with precision. My strong organizational skills, attention to detail, and ability to multitask allow me to deliver high-quality results consistently. Dedicated to supporting business growth, I am committed to providing reliable and professional assistance tailored to meet organizational goals.

I am proficient in providing effective chat support, ensuring smooth and responsive customer interactions. My expertise includes handling customer inquiries, resolving issues promptly, and delivering a positive support experience. I excel in maintaining clear communication, managing multiple conversations simultaneously, and utilizing tools to enhance support efficiency and customer satisfaction

I specialize in transcription, creating accurate and high-quality subtitles for movies, series, and anime. My work involves precise listening, attention to detail, and ensuring synchronization with audio to deliver clear and engaging subtitles. This skill highlights my ability to manage language nuances, meet deadlines, and produce content that enhances viewer accessibility and enjoyment.

I have experience in pulling reports from Tableau and conducting detailed data analysis to support decision-making and optimize operations. My skills include interpreting key metrics, identifying trends, and providing actionable insights to drive performance improvements.

I have experience working as a Sales Support in the BPO industry, where I demonstrated strong organizational and communication skills to effectively assist sales teams. In this role, I provided valuable support in managing client relationships, coordinating sales activities, and ensuring seamless communication between clients and the team. My dedication and proactive approach allowed me to exceed expectations, contributing to increased sales and customer satisfaction.