Virtual Assistant/ Customer Service Representative

Technical & Customer Support Skills: ✅ Customer Communication – Strong verbal and written communication to assist customers effectively. ✅ Problem-Solving & Conflict Resolution – Quickly identifying issues and providing solutions to improve customer satisfaction. ✅ Call Handling (Inbound/Outbound) – Managing high call volumes professionally and efficiently. ✅ Email & Chat Support – Providing support across multiple communication channels. ✅ Billing & Account Management – Assisting customers with payments, billing concerns, refunds, and disputes. ✅ Technical Troubleshooting – Guiding customers through service issues, device troubleshooting, or account setup. ✅ CRM & Ticketing Systems – Experience using customer relationship management tools. Soft Skills: ✔ Active Listening – Understanding customer needs and concerns effectively. ✔ Patience & Empathy – Handling frustrated customers with professionalism and care. ✔ Time Management & Multitasking – Managing multiple tasks while maintaining high-quality service. ✔ Teamwork & Collaboration – Working efficiently with team members and other departments. ✔ Adaptability – Quickly learning new systems, processes, and policies.