Results-driven BPO professional with 13 years experience in customer service. Expertise in managing inbound and outbound calls for telecommunications, as well as processing medical records for healthcare accounts. Proven success as an Operations Manager for chat support sales, enhancing team performance and driving revenue growth. Adept at delivering exceptional service while addressing complex customer inquiries and fostering collaborative environments. Committed to implementing best practices that improve operational efficiency and customer satisfaction.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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