Jenifer

Customer Service Training and Development

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 15th, 2025 (7 days ago)

Member Since

January 13th, 2025

Profile Description

I am a highly motivated and results-oriented individual with a strong desire to help clients achieve their goals through efficient and effective support. My focus on client satisfaction and exceeding expectations aligns perfectly with the demands of a Virtual Assistant role. My experience as an Assistant Manager for
Customer Service Training and Development honed my skills in Project Management ( planning, scheduling, and executing training programs for diverse audiences); Client Communication - building and maintaining strong client relationships through effective communication (email, phone and chat); Time Management which included prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously. I'm also equipped with knowledge and tools such as MS Office and Google as data entry and management were needed for accurate reports. My experience in creating presentations and reports, combined with my strong communication skills, makes me a suitable candidate for a Virtual Assistant role supporting clients.

Top Skills

Customer Support » Customer Service

Experience: Less than 6 months

Provided Excellent customer service through phone, email and chat by assisting customer with inquires, billing disputes, refunds, account cancellation and technical issues.

Office and Administration » Calendar Management » Scheduling

Experience: 5 - 10 years

Scheduled new hire classes, up skilling, and any other client requested refreshers. Communicated with other departments (HR, Security, IT, and Facilities) through emails and chats to ensure smooth training schedules.

Office and Administration » Time Management

Experience: 5 - 10 years

Included prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously.

Other Skills

Project Management

Experience: 5 - 10 years

Designed, developed and implemented courses to improve customer services skills to meet the program's metrics and client's scorecard.

Office and Administration » Data Entry

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 5 - 10 years

Office and Administration » Microsoft Outlook

Experience: Less than 6 months

Office and Administration » Microsoft Power Point

Experience: 5 - 10 years

It was our main tool in creating presentations and project.

Basic Information

Age
33
Gender
Female
Website
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Address
Mabalacat, Pampanga
Tests Taken
IQ
Score:  102
DISC
Dominance: 49
Influence: 19
Steadiness: 8
Compliance: 24
English
C2(Advanced/Mastery)
Government ID
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