Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
High school diploma
Last Active
March 2nd, 2025 (yesterday)
Member Since
January 12th, 2025
Profile Description
Customer Service Consultant | Aspiring Virtual Assistant | Process Improvement Enthusiast
I am a dedicated Customer Service Consultant with over 1 year of experience in the BPO industry, specializing in healthcare and life insurance accounts. I have a proven ability to handle complex customer inquiries with professionalism and clarity, including policy expirations, age-related terminations, and coverage clarifications. My background includes creating detailed customer profiles, transferring clients to financial specialists, and ensuring seamless customer experiences.
Aspiring to expand my career as a Virtual Assistant (VA), I bring a strong foundation in customer service, data management, and process optimization, making me well-suited for remote roles requiring reliability, attention to detail, and effective communication.
Skills:
-Customer Service Excellence
-Life Insurance Support
-Process Improvement
-Problem-Solving & Critical Thinking
I am actively seeking opportunities where I can leverage my customer service expertise and process optimization skills while also embracing virtual assistance roles to support businesses in the Philippine market.
Let's connect!
Top Skills
Customer Support » Healthcare
Experience: 1 - 2 years
Handled complex inquiries about life insurance policy expirations due to age, retirement, or job termination while guiding clients through coverage explanations and options.
Customer Support » Customer Service
Experience: 1 - 2 years
Delivered high-quality customer service in a healthcare and life insurance BPO account by effectively handling inquiries, clarifying policy expirations, and ensuring positive client interactions.
Customer Support » Customer Service » Conflict resolution
Experience: 1 - 2 years
Addressed customer dissatisfaction with empathy, diffusing tension and ensuring positive resolutions while maintaining company policies.
Other Skills
Office and Administration » Attention to Detail
Experience: 1 - 2 years
Ensured error-free documentation and data entry, double-checking information to maintain accuracy in customer records and reports.
Basic Information
- Age
- 22
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- CEBU CITY, CEBU
- Tests Taken
- IQ
- Score: 110
- DISC
- Dominance: 30
- Influence: 11
- Steadiness: 36
- Compliance: 23
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.