A highly motivated and creative Social Media Manager with 2 years of experience in developing and implementing innovative social media strategies to drive engagement, brand awareness, and business growth. Skilled in content creation, campaign management, and performance analytics, with a proven track record of increasing audience reach and engagement across platforms like Instagram and
Also worked as Graphic Designer who specialized in designing custom logos, invitations, and other print materials. I worked closely with clients to bring their vision to life, ensuring high-quality designs that meet their needs while maintaining the company's commitment to exceptional service.
Experience: 2 - 5 years
⦁ Addressing negative comments or feedback professionally to maintain a positive brand image ⦁ Quick decision-making to resolve customer issues ⦁ Handling complaints and de-escalation techniques
Experience: 2 - 5 years
⦁ Excellent verbal and written communication ⦁ Active listening and empathy ⦁ Professional tone and conflict resolution ⦁ Engaging customers online while providing timely and empathetic responses on social media platforms.
Experience: 2 - 5 years
⦁ Managing multiple customer queries while creating and scheduling content. ⦁ Prioritizing tasks and meeting deadlines
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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