Overview
Looking for full-time work (8 hours/day)
at $2.92/hour ($513.92/month)
High school diploma
Last Active
February 18th, 2025 (3 days ago)
Member Since
January 11th, 2025
Profile Description
Results-driven Customer Support Specialist, Tech Support, and Fraud Analyst with over two years of experience. Proficient in Salesforce, skilled in fraud detection, dispute resolution, troubleshooting, and delivering exceptional customer service. Recognized for problem-solving, adaptability, and enhancing customer experiences.
Top Skills
Customer Support » Technical Support
Experience: 1 - 2 years
As a tech support representative, I assist customers, especially elderly individuals, with mobile phone issues like poor reception and connectivity. I provide clear, step-by-step troubleshooting guidance and aim to empower them with knowledge for future use, helping them feel more confident with their devices.
Customer Support » Customer Service
Experience: 1 - 2 years
As a customer representative, I assist customers in selecting products and service plans that suit their needs. I recommend suitable options and guide those looking to upgrade their plans, highlighting the benefits of each tier. My goal is to provide personalized solutions that enhance their experience.
Customer Support » Customer Service » Fraud detection
Experience: 1 - 2 years
As a fraud analyst, I managed disputes from cardholders reporting fraud. My key responsibility was investigating these claims by evaluating customer information and contacting disputed merchants. Balancing customer concerns with company interests was essential, highlighting the importance of customer security and company integrity while enhancing my knowledge of fraud prevention in a fast-paced environment.
Other Skills
Basic Information
- Age
- 23
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacolod, Negros Occidental
- Tests Taken
- DISC
- Dominance: 32
- Influence: 34
- Steadiness: 24
- Compliance: 10
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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