Customer Service Representative with Admin Skills, Appointment Setter, Lead Gene

I worked as a Lead Generation Specialist at 411 Locals and ADHIKA, focusing on the construction industry. I successfully identified potential clients, nurtured leads, and maintained a strong pipeline to support business growth. My efforts helped connect construction businesses with the right opportunities, driving results and contributing to their success.

I’m a dedicated customer service professional with experience managing inquiries through phone, email, and chat. At Teletech, I supported HP customers and improved resolution times by streamlining the inquiry process, leading to higher customer satisfaction. I’m passionate about providing exceptional support and confident in my ability to deliver results.

I provide administrative support at Hesung, specializing in chat and email support for US-based clients. My role involves ensuring efficient communication, resolving inquiries promptly, and maintaining a high level of client satisfaction through organized and reliable support services.

I worked as an Email Support Specialist at Hesung, utilizing Zendesk and CRM tools to manage and resolve client inquiries efficiently. My role focused on providing prompt, accurate responses to ensure client satisfaction and maintaining organized communication workflows.

I provide live chat support for customers, assisting them with resolving issues related to their orders. My role focuses on delivering quick and accurate solutions to ensure a smooth and satisfying customer experience.