Pia
General VA | Customer Service | E-mail Support | Sales Agent
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.70/hour ($1,003.20/month)
Bachelors degree
Last Active
March 26th, 2025 (3 days ago)
Member Since
January 7th, 2025
Profile Description
With four years of customer service experience handling international clients in the US and CA, I have expertise in order processing, billing, troubleshooting, and general inquiries, along with experience as a Retention Specialist handling client negotiations and upselling; I am skilled in VoIP navigation, CRM usage, auto-attendant setup, scheduling, and client onboarding, with strengths in problem-solving, attention to detail, task management, and adaptability, ensuring efficiency and seamless operations.
Top Skills
Marketing » Telemarketing » Inbound Sales
Experience: Less than 6 months
Experienced with inbound and outbound sales, including handling customer inquiries, generating leads, and closing deals to drive business growth.
Customer Support » Sales Support » Account Retention
Experience: 2 - 5 years
• Promoted to Retention Specialist – recognized for exceeding performance targets – strengthened client relationships and supported revenue retention. Collaborated with clients on retention strategies. Identified win-win solutions during negotiations and increased customer loyalty and minimized contract cancellations.
Customer Support » Customer Service
Experience: 2 - 5 years
Delivered customer service for international telecom accounts by addressing diverse client concerns, resolving technical issues through inbound/outbound calls for efficient troubleshooting, and processing billing transactions and service orders with accuracy, enhancing customer satisfaction, loyalty, and trust.
Other Skills
Marketing » CRM » Microsoft Dynamics 365
Experience: 2 - 5 years
Experienced in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, for efficient document creation, data management, communication, and presentations.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Strong problem-solving skills with the ability to analyze issues, identify effective solutions, and implement strategies to improve efficiency and customer satisfaction.
Office and Administration » AI Tools
Experience: 1 - 2 years
Familiar on using AI tools for streamlining tasks, enhancing productivity, and improving decision-making processes.
Customer Support » Sales Support » Lead Generation
Experience: 6 months - 1 year
Familiar with lead generation strategies, including prospecting, qualifying leads, and nurturing potential clients to drive business growth.
Design » Graphic Design » Canva
Experience: Less than 6 months
I personally use Canva for my Social Media post and personal projects.
Video Editing » CapCut
Experience: 1 - 2 years
I personally use CapCut for my Social Media and some projects.
Office and Administration » Google Suite
Experience: 2 - 5 years
Experienced in using Google Workspace (formerly G Suite) for seamless collaboration, including managing emails with Gmail, organizing files in Drive, creating documents in Docs, and coordinating schedules with Calendar.
Marketing » Appointment Setting » Calendly
Experience: 1 - 2 years
Experienced in using Calendly for efficient appointment scheduling, streamlining bookings, and managing client meetings seamlessly.
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marikina, Metro Manila
- Tests Taken
- IQ
- Score: 98
- DISC
- Dominance: 29%
- Influence: 34%
- Steadiness: 28%
- Compliance: 9%
- Government ID
- Sign Up with Pro Account to View
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